Eurobyte Technology - Warranty Policy Statement

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	Warranty Policy Statement

POLICY STATEMENT

This statement is effective as of 1st January 2006, to be made by Eurobyte.

Eurobyte’s warranty policy is valid to its authorized dealers and distributors only. Eurobyte reserves the right to modify or cancel the policy at anytime. Neither Eurobyte nor any of its entities will be responsible for any damages caused by such modifications or cancellation.

WARRANTY PERIOD AND SERVICE

All products have a 12 month carry-in warranty supplied by the manufacturer. The warranty period is calculated from the original date of purchase.
All media, consumables and software do not carry a warranty.
Notebook and UPS batteries carry a 6 month warranty only.
Eurobyte reserves the right to provide a similar function product if the warranty merchandise is deemed EOL (End of Life) or if the component is phased-out.
All items must first be tested by one of our technicians
Items that can be repaired will not be swapped out.
If an Item cannot be repaired by our warranty department, or a replacement issued, then the item will be sent to the manufacturer. The manufacturer will inform Eurobyte if and when a replacement or credit is to be issued. Any replacements are subject to stock availability. Any repair time given by Eurobyte is merely an estimate and Eurobyte will not be bound by it.
Items swapped out will not carry an extended warranty, but keep the balance of the warranty from the original invoice date.

Out of Warranty Definition

The warranty on Eurobyte’s products lasts for 12 months from the original date of purchase.
Customers can buy alternative products if RMA merchandise is out of warranty.
RMA merchandise that is out of warranty will not be booked in unless a quotation for repair is requested.

Products returned to Eurobyte as listed below will be refused:

Any physical damage to the product
Any burn marks on the product
Warranty seal or product barcode is altered, broken or missing
Merchandise destroyed by improper operation or returned incomplete
If items have been marked or written on
Items struck by lightning or damage due to a power surge

Error descriptions such as “does not work “and “failure “will yield an NPF (no problem found) result. A detailed fault description is required which greatly helps us reduce handling time and affect a high quality RMA service.

Eurobyte has the right to destroy or recycle the product(s) to allay our storage costs without incurring any liability if customers do not respond to a request to collect completed CRO’s ( customer repair orders, or job cards ), or fail to make payment for replacement or quotation repaired items within 60 days from the date of request.

Well packed repaired-merchandise is the customer’s responsibility. Eurobyte has the right to refuse repairing of merchandise damaged by transportation.

All faulty items returned and booked in will have a minimum turnaround time of 48HRS before an item is tested and repaired or a replacement is issued. Any replacements are subject to stock availability. Any repair time given by Eurobyte is merely an estimate and Eurobyte will not be bound by it.

Customers are to ensure that their data on their hard disk drives is backed up prior to booking it in, whether in an assembled system or not. Eurobyte will not take any responsibility for loss of data what-so-ever.

Eurobyte shall not be liable for (a) any indirect, incidental, special or consequential damages, or for any loss of profits of loss of revenue resulting from the use of Eurobyte’s services and products by the client or any third parties, or (b) any loss of data resulting from delays, nondeliveries, misdeliveries or service interruptions.

No completed CRO’s will be released without a copy of the original documentation.

Gauteng - +27 11 234 0142 - | Western Cape - +27 21 551 2804 - | Eastern Cape +27 41 363 7733 -

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